
If you encounter deposit issues while using KWG Game, the KWG Self-Service feature offers a quick and reliable solution. This guide provides step-by-step instructions to help you efficiently resolve your deposit concerns.
How to Resolve Deposit Issues with KWG Game Self-Service
The KWG Self-Service tool simplifies the resolution process for unresolved deposits. Follow these steps for a seamless experience:
Step 1: Enter Your KWG Game Account ID
First, locate your KWG Game Account ID and input it into the designated field on the Self-Service portal. This step ensures your issue links to the correct account.
Step 2: Provide the Deposit Amount
Next, enter the exact deposit amount you attempted. Double-check for accuracy to prevent unnecessary delays in processing.
Step 3: Fill in the 12-Digit UTR Number
Then, locate the UTR Number (Unique Transaction Reference) on your payment receipt. It’s a 12-digit code found at the bottom. Use the copy-paste function to avoid manual errors.
Step 4: Input the Receiver UPI ID
Now, input the Receiver UPI ID displayed during your payment process. Refer to the KWG order form if you’re unsure of the correct ID. Ensure accuracy when entering this detail.
Step 5: Upload Deposit Receipt as Proof
After that, click the CHOOSE FILE button to upload a screenshot of your payment receipt. Make sure the following details are visible:
- Transaction date and time
- UTR Number
- Receiver UPI ID
- Deposit amount
Step 6: Provide the Platform Deposit Order ID
Next, enter the Platform Deposit Order ID generated during the payment process. This ID links your transaction to the correct order in KWG’s system.
Step 7: Submit Your Issue
Finally, review all the details carefully before clicking SUBMIT ISSUE. Double-check for accuracy to avoid unnecessary delays.
Important Reminders for Accurate Submission On KWG Game
To ensure a fast resolution, follow these guidelines:
- Check Accuracy: Verify all details before submitting your request. Mistakes can lead to processing delays.
- Avoid Multiple Submissions: Submitting the same issue multiple times may slow down the resolution process. Submit once and allow time for processing.
Frequently Asked Questions
The UTR Number is a unique 12-digit reference code found on your payment receipt. It is provided by your bank or wallet app after completing a transaction.
Processing times depend on system load. However, KWG strives to resolve issues as quickly as possible. Patience is appreciated during peak periods.
If the Receiver UPI ID is incorrect, check your KWG order form to confirm the correct ID. Contact KWG support if you’ve made a mistake.
Providing a receipt with all required details ensures a faster resolution. Missing or incorrect information can delay the process.
If your issue remains unresolved, contact KWG Customer Support directly for further assistance.
Tips for Avoiding Deposit Issues
- Ensure your payment method has sufficient balance before initiating a transaction.
- Use the payment channel specified in your KWG account for compatibility.
- Double-check all entries during the deposit process to prevent errors.
Conclusion
Resolving deposit issues with KWG Self-Service becomes simple and efficient when you follow these steps carefully. By providing accurate information and adhering to the process, you can quickly address your concerns. KWG remains committed to delivering a seamless gaming experience and offers dedicated customer support for unresolved issues.
For additional help or inquiries, feel free to contact KWG’s customer service team.
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